Privacy & Security Policy

1. Overview

Nosh Gourmet Food & Gifts (“we”, “us”, “our”) is committed to protecting your privacy and personal information. This policy explains how we collect, use, store, and protect your information when you use our website or services.

By using our website, you agree to the terms of this Privacy & Security Policy.

2a. Information We Collect

We may collect the following personal information:

  • Name
  • Contact details (email address, phone number)
  • Billing and delivery addresses
  • Order history and purchase details
  • Payment information (processed securely via third-party providers)
  • Any information you provide when contacting us

We only collect information necessary to provide our services.

2b. Recipient Information (Gift Orders)

When you place an order to be sent to someone other than yourself, we collect personal information about the recipient, including:

  • Recipient name
  • Delivery address
  • Contact details (such as phone number and email, where provided)

This information is used solely for the purpose of fulfilling and delivering the order. We do not use recipient details for marketing purposes.

3. How We Collect Information

We collect personal information when you:

  • Place an order on our website
  • Create an account (if applicable)
  • Contact us via email, phone, or online forms
  • Subscribe to marketing communications
  • Browse our website (via cookies and analytics tools)

4. Use of Personal Information

We use your information to:

  • Process and fulfil your orders
  • Deliver products and services
  • Communicate with you about your order
  • Provide customer support
  • Improve our website and services
  • Send marketing updates (only if you opt in)

5. Disclosure of Information

We may share your information with trusted third parties, including:

  • Payment processors
  • Delivery and courier services
  • IT and website service providers
  • Marketing platforms (if consent is given)

We do not sell or rent your personal information to third parties.

6. Payment Security

  • All payments are processed through secure third-party payment gateways.
  • We do not store full credit card details on our servers.
  • Payment information is encrypted and handled in accordance with industry security standards.

7. Data Storage & Security

We take reasonable steps to protect your personal information from:

  • Misuse
  • Loss
  • Unauthorised access
  • Modification or disclosure

However, no online system can be guaranteed as 100% secure.

8. Cookies & Website Tracking

Our website may use cookies and analytics tools to:

  • Improve website performance
  • Understand user behaviour
  • Enhance your browsing experience

You can disable cookies in your browser settings, but some website features may not function properly.

9. Marketing Communications

  • We may send promotional emails if you have opted in.
  • You can unsubscribe at any time using the link in our emails or by contacting us directly.
  • We will not send marketing messages without your consent.

10. Access & Correction

You may request access to or correction of your personal information at any time by contacting us. We will take reasonable steps to update or correct your information where appropriate.

11. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

12. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders
  • Comply with legal obligations
  • Resolve disputes
  • Maintain business records

13. Changes to This Policy

We may update this Privacy & Security Policy from time to time. Updates will be posted on this page and take effect immediately upon publication.

14. Contact Us

If you have any questions about this policy or your personal information, please contact us via the details on our website.