Refund & Returns Policy

Refunds & Returns Policy

1. Overview

We take pride in the quality of our food and gift products. If there is an issue with your order, we will assess it in line with Australian Consumer Law and provide a suitable remedy where required.

Due to the nature of our products (including food items and giftware), we do not accept returns for change of mind.

2. Change of Mind

We do not offer refunds or exchanges for change of mind once an order has been placed or delivered.

This includes situations where:

The recipient no longer wants the item
The wrong product was selected by the customer
The product is no longer required

3. Faulty, Damaged or Incorrect Items

You are entitled to a refund, replacement, or other remedy under Australian Consumer Law if an item is:

Faulty or damaged upon arrival
Not as described
Incorrect (wrong item supplied)

Where possible, we may request photos or additional details to assess the issue.

4. Reporting Issues

Any issues must be reported within a reasonable timeframe after delivery. To help us resolve your request quickly, please include:

Order number
Description of the issue
Supporting photos (if applicable)

5. Perishable Goods

Due to food safety regulations:

Perishable items cannot be returned once delivered
If a perishable item arrives damaged or faulty, we will assess and provide a suitable remedy where applicable

6. Substitutions

In some cases, products may be substituted due to stock availability. Any substitutions will:

Match or exceed the original item’s value
Maintain the theme and quality of the gift or hamper

Substitutions do not qualify for a refund unless the item is faulty or significantly not as described.

7. Refund Method

Approved refunds will be processed using the original payment method. Processing times may vary depending on your financial institution.

8. Shipping Costs

Shipping fees are non-refundable unless the return is due to our error (e.g. incorrect or faulty item).
If a replacement is issued, additional delivery fees may not apply at our discretion.